Can I buy my Volkswagen without leaving my place?
Yes. We are set up to serve you remotely. The “Click and Buy” feature on our website allows you to view our inventory of new and used Volkswagens, pick your VW, calculate your payments, complete a credit application and even make an on-line deposit.
Is it possible to ask questions and discuss with a representative even if I don’t come to the dealership?
Yes. In fact we recommend you involve us at certain points of your purchase process. Be it for technical questions or to locate the VW of your choice, or organize a test drive, our representatives are available remotely via email, telephone and videoconference.
Can I test drive a car without coming to the dealership?
Yes. Contact us and we will do our best to bring you your favorite VW at your home or office in Montreal. During the COVID crisis we follow a strict protocol. We disinfect the car in front of you, and our representative wears a mask and gloves.
Is my choice of models limited to the cars listed in your on-line inventory?
No. Inventories are always changing with some cars sold while others are arriving. We also access cars from reserves across the country. Our site is set-up to allow you to build and price the model of your choice.
Can I do various calculations for different models?
Yes. By creating a personalized account on our site you will be able to save your calculations and can refer back to them in an hour, 10 days or 3 months. You will be able to review and adjust the transactions that are saved in My Garage.
Are the credit information and on-line transactions secure?
Yes. The credit card transactions are managed by Stripe, a secure financial service recognized across North America. Once a deposit is made on-line you receive a secure email confirmation.
Where can I find the information on extended warranties and additional protections?
You have a number of choices for extended warranties, insurances and
appearance and mechanics breakdown protections. Factors like length of
contract, level of desired protection, kilometers travelled and deductible options all add some complexity. Our business managers will contact you to guide you through the alternatives, again by phone or videoconference.
Do I need to come to the dealership if I have a trade-in to evaluate?
Not necessarily. We ask that you provide a good description of your vehicle using our on-line questionnaire. We will be able to provide you with a good idea of the estimated value of your trade-in that you can apply in your calculations.
If I decide to buy a VW from Centre-Ville Volkswagen do I need to pick it up at the dealership?
No and yes. During the COVID quarantine period, with our showroom closed, we will deliver your new Volkswagen to your home. Again, we follow a strict safety protocol to ensure the well-being of clients and employees. Once the showroom re-opens we will invite you to take a possession of your Volkswagen at the dealership. This is a legal requirement in Quebec.
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